btb99 Privacy Policy — Your Information Is Our Responsibility

1 Introduction

btb99 ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This privacy policy explains what information we collect when you use the btb99 website (https://btb99.cam), why we collect it, how we use it, and how we keep it secure.

By using this website and registering an account, you agree to the terms described in this privacy policy. You must be 21 years of age or older.

2 What Information We Collect

We collect the following types of information to manage your account on btb99, improve our services, and comply with applicable regulations:

2.1 Personal Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Email address and username
• Other identifying information provided at the time of registration

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or bank account numbers (for deposits and withdrawals)
• Transaction history — deposit amounts, withdrawal amounts, dates, and times
• Verification information related to payment methods

2.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type and version
• Time of site access, time spent on site, and pages visited
• Information obtained from cookies and similar tracking technologies
• Game play history and betting patterns

2.4 Communication Information

• Records of communications made to customer support via live chat or email
• Details of complaints, requests, or suggestions

3 How We Use Your Information

btb99 uses collected information only for legitimate and clearly defined purposes. The main reasons we use your information are as follows:

3.1 Account Management and Service Delivery

Your information is used to complete registration, verify your identity, keep your account secure, and process deposit and withdrawal transactions.

3.2 Ensuring Responsible Gaming

We monitor your gaming patterns to identify problematic behaviour at an early stage. Where necessary, we may alert you about setting limits, self-exclusion, or available support.

3.3 Fraud and Money Laundering Prevention

We analyse transaction information to ensure financial security and prevent fraudulent activity.

3.4 Customer Service Improvement

Information is used to resolve your complaints and requests, improve the quality of the platform, and personalise your experience.

3.5 Technical Maintenance

Technical information is analysed to maintain site security, resolve technical errors, and ensure overall service quality.

4 Sharing Information with Third Parties

btb99 never sells your personal information or transfers it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, or bank transfer.
• Technology service providers: Specific technical information may be shared with our selected trusted technology partners who operate the platform, and who are bound by strict confidentiality agreements.
• Legal obligations: Information may be provided to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements.
• Fraud prevention: For cooperation with relevant authorities in cases of serious fraudulent activity.

5 Cookies and Tracking Technologies

The btb99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

5.1 Purposes of Cookie Use

• Essential cookies: Necessary for maintaining login sessions, ensuring security, and providing core functionality.
• Functionality cookies: For remembering your preferences, language settings, and other customisations.
• Analytics cookies: For analysing site usage statistics to improve our services.

5.2 Cookie Controls

It is possible to disable cookies from your browser settings. However, disabling essential cookies may cause some core features of the site to not work properly.

6 Data Security Measures

To ensure the security of your information, btb99 has adopted industry-standard technical and administrative security measures:

• SSL encryption: Every data transfer between you and our servers is protected by SSL encryption, which prevents third-party interception.
• Encrypted data storage: Sensitive stored information such as passwords and financial data is protected by strong encryption algorithms.
• Access controls: Only authorised personnel may access your personal information, and only for necessary reasons.
• Security monitoring: Our systems are continuously monitored for suspicious activity.
• Regular security assessments: Regular security audits are conducted to identify and address known vulnerabilities.

While we strive to ensure the highest level of protection, it is not possible to guarantee complete security when transmitting information over the internet. You are responsible for keeping your password confidential.

7 Data Retention Period

btb99 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All account information is retained for as long as the account remains active.
• Financial transaction records are retained for a defined period after account closure, as required by legal obligations.
• Information necessary for fraud prevention and dispute resolution is kept for a defined period.
• Marketing information is retained until you withdraw your consent.

8 Your Rights

As a user of btb99, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you and to request a copy of it.

8.2 Right of Rectification

If your information is incomplete or incorrect, you may request that we correct it. You can also update much of your information directly from your account settings.

8.3 Right of Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a defined period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object at any time to the processing of your information for direct marketing purposes.

To exercise these rights, email [email protected] or contact us via our live chat. We will aim to respond to your request within 30 business days.

9 Third-Party Services and Game Providers

The btb99 platform uses software from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi. These third-party services have their own privacy policies.

Necessary technical information may be shared with game providers to deliver technical services during gameplay. However, your full identity or financial information is not shared with game providers.

10 Protection of Minors

btb99 strictly provides services to those aged 21 or older. We do not knowingly collect or store information from anyone under the age of 21. If we become aware that a minor has opened an account, we will immediately close that account and delete all associated information.

The identity verification process is one of the primary ways we confirm age. If you suspect that a minor is using our platform, please contact us.

11 Changes to the Privacy Policy

btb99 reserves the right to revise or update this privacy policy from time to time. If changes are made, we will:

• Publish the updated policy on this page with the date it was updated.
• For significant changes, a notification may be sent to your registered email address.
• Continued use of the site after changes means you have accepted the updated policy.

We recommend that you visit this page regularly to stay informed about the latest privacy policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: