btb99 Terms and Conditions
— Your Rights and Responsibilities

01 Introduction and Acceptance

btb99 (hereinafter referred to as "we", "the platform" or "the company") is an online casino and betting platform serving the Bangladesh market. By accessing this website or mobile app, or by registering an account, you are considered to have automatically agreed to all of the terms and conditions below.

If you do not agree with any part of these terms, please do not use this platform. These terms and conditions form a legally binding agreement between you and btb99.

btb99 reserves the right to change these terms and conditions at any time at its discretion. Continued use of the platform after any changes will be considered acceptance of the updated terms.

02 Account Registration

Creating a personal account is required to play games or place bets on the btb99 platform. You must provide accurate, complete, and up-to-date information at the time of registration.

Account Terms and Conditions:

• Each user may create only one account. Multiple accounts are prohibited and may result in account forfeiture.
• The name, mobile number, and other identification details provided at registration must be accurate.
• Keeping your account password secure is your own responsibility. Sharing login details with third parties is prohibited.
• If you suspect unauthorized access to your account, you must notify our support team immediately.
• Transferring or selling an account is strictly prohibited.

03 Age Requirement

btb99 strictly provides services to adult users only. You must be at least 21 years of age to create an account or participate in any game on this platform.

By registering, you confirm that you are 21 years of age or older. If it is found that a user is a minor, that account will be closed immediately and all deposited funds may be forfeited.

We are committed to protecting minors. If you become aware of any minor misusing this platform, please notify us at [email protected] or contact our 24/7 live chat.

04 Deposits and Withdrawals

btb99 supports transactions through popular mobile banking and banking methods in Bangladesh. All payments are secured through SSL encryption.

Deposit Terms:

• The minimum deposit amount is ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposited funds must come only from the registered account holder's own mobile or bank account.
• Deposits through third parties are not accepted and may result in account closure.

Withdrawal Terms:

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawal requests apply only to verified accounts.
• Withdrawal restrictions may apply before bonus wagering requirements are met.
• We reserve the right to request additional verification for unusual or suspicious transactions.

05 Bonuses and Promotions

btb99 offers various bonuses and promotional offers for new and regular users. Each bonus has its own terms and conditions, which are clearly stated on the relevant promotions page.

Welcome Bonus:

New members will receive a 120% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 20 times (20x).

General Bonus Terms:

• Each bonus applies once per person/household/address/device.
• Wagering requirements must be fully met before bonus funds can be withdrawn.
• We reserve the right to cancel a bonus and any associated winnings if evidence of bonus abuse is found.
• Claiming bonuses using multiple accounts is strictly prohibited.
• btb99 reserves the right to modify or cancel any bonus offer at any time.

VIP Program:

The btb99 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You can advance to higher tiers through regular gameplay, and each tier comes with weekly cashback (Bronze: up to 0.3%, Silver: up to 0.6%, Gold: up to 0.9%, Platinum: up to 1.2%).

06 Gameplay Policy

btb99 is committed to ensuring a fair and transparent gaming environment. All of our games are provided by trusted game developers and are powered by a Random Number Generator (RNG).

• Game outcomes are completely random and not predetermined.
• If a technical error results in an incorrect payout, that transaction may be voided.
• Any attempt to manipulate gaming software or use third-party software is prohibited.
• If a game is interrupted due to a network disconnection, the outcome will be determined according to the game's server logs.
• Betting limits follow the individual rules of each game.

07 Security and Privacy

btb99 gives the highest priority to protecting your personal information and financial data. Our platform is secured with SSL encryption technology.

• Your personal information will never be sold to third parties.
• Data is collected and used in accordance with our Privacy Policy.
• Financial transaction data is stored in encrypted form.
• We strictly follow Anti-Money Laundering (AML) policies.

08 Prohibited Activities

Any of the following activities are strictly prohibited. Violating these prohibitions may result in permanent account closure and all balances may be forfeited.

• Creating multiple accounts or using another person's account.
• Bonus abuse — that is, playing games strategically with the sole purpose of gaining bonuses.
• Using the platform for money laundering or any illegal financial transactions.
• Attempting to hack, crack, or gain any unauthorized access to gaming software.
• Cheating or colluding with other users.
• Registering an account by providing false or misleading information.
• Selling or transferring account login details.

09 Account Suspension and Closure

btb99 reserves the right to investigate, suspend, or permanently close any account in the following circumstances:

• Suspicion or evidence of a violation of these terms and conditions.
• Unusual or suspicious activity on the account.
• Failure to verify the user's identity.
• Order from a court or authority.
• Account closure at the user's own request.

In the case of permanent account closure where no evidence of a violation is found, the verified balance may be returned. However, in cases of prohibited activity or bonus abuse, the balance may be forfeited.

Closing Your Account Yourself:

You can close your own account at any time by contacting our support team. Detailed information about self-exclusion is available on the Responsible Gaming page.

10 Responsible Gaming

btb99 is committed to building a responsible gaming culture. We believe that entertainment-based gaming should stay within limits.

• If you feel that gaming is getting out of your control, seek help immediately.
• Contact support to set deposit limits, session time limits, or temporary breaks.
• If you request self-exclusion, we will restrict your account for a specified period.
• Never play with borrowed money.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Limitation of Liability

While btb99 strives to provide a safe and reliable service, our liability is limited in the following areas:

• If a game is interrupted due to an internet disconnection.
• Temporary unavailability due to technical errors or third-party system failures.
• If account information is compromised due to the user's own negligence.
• Any expected gains or losses related to game outcomes.

In the event of any dispute, btb99's server logs will be considered the final evidence.

12 Changes to Terms

btb99 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will make an effort to notify registered users via email or through the platform.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. It is therefore recommended that you revisit this page regularly.

For any questions regarding these terms and conditions, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Chat directly in Bengali on the website.

To learn more, visit our FAQ page or our About Us page.