btb99 Responsible Gaming — Your Safety Is Our Priority
btb99 believes that enjoying entertainment should always be within your control. Our tools and guidelines are here to help you stay safe and happy.
The Core Principles of Responsible Gaming
At btb99, we want every player to enjoy the experience and never let gaming have a negative impact on their life. The responsible gaming principles below are the foundation of our platform.
Play for Entertainment
Online games and betting are purely a form of entertainment. Never treat them as a source of income. When playing stops feeling enjoyable, take a break.
Set a Budget
Before each session, decide how much money you can afford to spend. Never go beyond your set budget. Avoid placing more bets to recover losses.
Respect Time Limits
Playing for long stretches without a break is not healthy. Take regular breaks, spend time with family, and pay attention to other areas of life outside of gaming.
Stay in Control
Keep your emotions in check while playing. Do not make important decisions in moments of excitement or frustration. Stay calm and make each move with a clear head.
A Healthy Attitude Toward Winning and Losing
Winning does not always happen and losing is normal. Never chase lost money by playing desperately — that can lead to even greater losses.
Do Not Hesitate to Ask for Help
If you feel your gaming habits are getting out of control, contact our support team right away. We are always here for you.
btb99 Safety Tools
btb99 provides a number of effective tools to make responsible gaming easier. Using these tools, you can keep full control over your account and your play.
Deposit Limit
Set a maximum deposit limit for each day, week, or month. Lowering the limit takes effect immediately; a cooling-off period applies when increasing it. Minimum deposit is ৳100.
Time-Out
Temporarily suspend your account for a set period — from 24 hours up to 30 days. During this time you will not be able to log in, deposit, or place bets.
Self-Exclusion
If you need a long-term break, use the self-exclusion feature. You can close your account for anywhere from 6 months to permanently. Once active, it cannot be lifted by you.
Gaming History
View a detailed history of all your betting activity, deposits, and withdrawals. This information will help you analyse your own habits and make informed decisions.
How to Use These Tools
- Log in to your btb99 account.
- Go to Account Settings or the "Responsible Gaming" section.
- Choose the tool you want and set the limits you need.
- For any assistance, contact our 24/7 live chat support.
- For self-exclusion, notify our support team directly — we will take immediate action.
Note: Lowering Your Deposit Limit Is Immediate
If you want to lower your deposit limit, it will take effect right away. However, when you request an increase, we apply a cooling-off period so the decision is well considered.
Self-Exclusion Cannot Be Reversed
Once self-exclusion is activated, it cannot be cancelled before the set period ends. This is intentional by design, for your protection.
Warning Signs of Problematic Gaming
Problem gambling habits often develop gradually. If you notice any of the signs below in yourself, it is time to be alert.
Financial Signs
- Spending money on bets beyond what you can afford.
- Playing with borrowed money or taking on debt to play.
- Repeatedly placing bets to try to recover lost money.
- Cutting back on essential family expenses to spend money on gaming.
Behavioural Signs
- Being unable to stop playing, even when you want to.
- Hiding your gaming or lying to family about it.
- Neglecting work, family, or relationships to keep playing.
- Feeling restless or irritable when not playing.
Psychological Signs
- Being unable to stop thinking about gaming.
- Feeling anxious or depressed when you cannot play.
- Using gaming to escape stress or sadness.
- Feeling yourself that you have lost control over your gaming.
Relationship Signs
- Family or friends expressing concern about your gaming habits.
- Tension in relationships with loved ones because of gaming.
- Skipping social events or family responsibilities to stay absorbed in gaming.
- Refusing to acknowledge the harm caused by gaming.
If one or more of the signs above apply to you, please contact btb99's 24/7 live chat support. We will help you take the right steps and, if needed, guide you toward professional assistance.
Age Verification and Protection of Minors
For Players Aged 21 and Above Only
To register and play on btb99, you must be at least 21 years old. This is the rule in Bangladesh and a strict policy of our platform.
How We Verify Age
- Age and identity are verified at the time of registration.
- Additional identity documents are requested in cases of suspicion.
- Accounts belonging to minors are closed immediately.
- Withdrawals are not processed until identity has been verified.
Advice for Parents and Guardians
Use internet filtering software to prevent children or underage family members from accessing online betting sites. Keep your login details secure and do not leave logged-in devices within reach of minors. If you have any concerns, let our support team know.
Build Healthy Betting Habits
Create a Daily Routine
Play at specific times during the week and within a set budget. Do not let daily gaming become a habit. Take a complete break from time to time.
Play With a Clear Head
Never bet when you are stressed, tired, or under the influence of alcohol. Making decisions with a clear mind always leads to better outcomes and helps avoid unnecessary risk.
Talk Openly With Your Loved Ones
Be honest with family and friends about your betting habits. If they express concern, take it seriously — they want what is best for you.
Set a Winning Target
When you reach a certain amount in winnings, stop for that session and leave on a positive note. Giving in to greed typically turns a profit into a loss.
Set a Loss Limit
Decide in advance the maximum amount you are willing to lose in a session. Stop immediately once you reach that limit. Trying to recover losses is unwise.
Find Other Forms of Entertainment
Spend time on sports, family, reading, or hobbies. Betting should be a small part of life, not everything.
Get Help
Asking for help takes courage. The btb99 support team is always here for you. We are ready to help you find the right path without any judgement.
24/7 Live Chat Support
Any time of day or night, our Bengali-speaking support team is ready for you. Talk to us about account limits, self-exclusion, or any concern you have.
Email Support
If you prefer to write in detail, send us an email. Our team will respond as quickly as possible. Email: [email protected]
Read the FAQ
Answers to common questions about responsible gaming, deposit limits, and self-exclusion can be found on our FAQ page.
Our Commitment
btb99 is committed to maintaining a safe and responsible environment at all times. Our platform is protected by SSL encryption and we follow fair play principles. Your wellbeing is our highest priority.
Stay Safe, Play With Joy
Enjoy entertainment responsibly on btb99. Browse our games or visit the FAQ for any questions.